The leading internet service provider in the country is extending its U.S. sales and customer support operations to the picturesque core of Southwest Virginia. 

RICHMOND, VA – Governor Glenn Youngkin on Aug 9th, announced that EarthLink announced the official opening of a state-of-the-art call center in Norton, Virginia. As the nation’s leading internet service provider renowned for its commitment to excellence and customer satisfaction, EarthLink has reached another significant milestone. 

“Earthlink's decision to expand into Norton at Project Intersection reaffirms Virginia’s position as the top state for business and that Southwest Virginia is accelerating with growing job opportunities and company expansions,” said Governor Glenn Youngkin. “We welcome Earthlink to booming Southwest Virginia and we look forward to seeing firsthand the positive impact they will undoubtedly have on the region's prosperity and vitality.” 

This milestone, in the fashion of a 30,000-square-foot facility, not only signifies a significant expansion for EarthLink but also heralds a new economic opportunity for Southwest Virginia. This facility is purposefully located with a panoramic view of the Jefferson National Forest situated in the Project Intersection development at 10375 Pinnacle Drive in Wise County. EarthLink's new call center, a substantial upgrade from its previous facilities, is poised to foster local economic development by bringing 285 new jobs to the region. This investment underscores EarthLink's dedication to providing exceptional customer support while leveraging Southwest Virginia's highly skilled workforce. 

“Virginia is proud to have EarthLink as a partner in our economy and in broadband service,” said Secretary of Commerce and Trade Caren Merrick. “EarthLink sets a high standard for customer care and for workforce development in the region goals and standards we share.”

The establishment of the call center was made possible through collaborative efforts with local stakeholders, including Senator Todd Pillion, Delegate Terry Kilgore and the LENOWISCO Planning District, who played pivotal roles in attracting EarthLink to Southwest Virginia. 

“EarthLink’s expansion into Southwest Virginia is a true testament to all that Southwest Virginia has to offer – a high-quality workforce and endless opportunities for expansion,” said Delegate Terry Kilgore. “I am delighted to have Earthlink located at Project Intersection in Wise County, and I can’t wait to see how they grow and prosper.” 

“Earthlink's decision to expand into Norton at Project Intersection reaffirms that Southwest Virginia is accelerating with growing job opportunities and company expansions,” said Senator Todd Pillion. “We welcome Earthlink to booming Southwest Virginia and we look forward to seeing firsthand the positive impact they will undoubtedly have on the region's prosperity and vitality.”  

This initiative aligns with EarthLink's enduring reputation for operational excellence and leadership in customer service within the telecommunications industry. Over the years, EarthLink has consistently set benchmarks for service quality and innovation, earning trust and loyalty from customers nationwide. By expanding their capabilities with this new initiative to Southwest Virginia, EarthLink reaffirms its commitment to maintaining the highest standards of customer care and operational efficiency, ensuring continued satisfaction and reliability for its growing customer base. 

For more information about EarthLink's new call center in Norton, Virginia, or to explore career opportunities, please visit earthlink.net/careers. 

About EarthLink 

EarthLink is a top U.S. internet service provider delivering wired and wireless access to more homes and small businesses than any other ISP. EarthLink delivers the right technology at the right price to create the right connection for customers. Consumers voted EarthLink the number one ISP in America in 2020 for three years running. An independent company headquartered in Atlanta; EarthLink was certified as a Great Place to Work since 2020. To learn more, visit earthlink.net.