Mission

Honor America's veterans by providing exceptional health care that improves their health and well-being.

Vision

To be a patient-centered integrated health care organization for veterans providing excellence in health care, research, and education; an organization where people choose to work; an active community partner; and a back-up for national emergencies.

Key Business Drivers

Our key business drivers are quality access, financial integrity, patient satisfaction and employee satisfaction.

Values

Trust - Having a high degree of confidence in the honesty, integrity, reliability and sincere good intent of those with whom we work, of whose with whom we serve and the system of which we are a part.

Respect - Honoring and holding in high regard the dignity and worth of our patients and their families, our co-workers and the system of which we are a part of.

Excellence - Being exceptionally good and of the highest quality, being the most competent and the finest in everything we do.

Compassion - Demonstrating empathy and caring in all we say and do.

Commitment - Meaningful engagement with co-workers, veterans and families; a promise to work hard to do all we can in accordance with the highest principles and ethics governing the conduct of the health care profession and public service.