CONCORD, NH – On April 7th, Governor Kelly Ayotte joined state officials, public safety leaders, and emergency personnel to break ground on New Hampshire 911’s new call center in Laconia.

“Our state has the best 911 professionals in the country,” said Governor Kelly Ayotte. “This new facility in Laconia will provide our dispatchers and emergency response personnel with state-of-the-art upgrades to help them continue their life-saving work. I was proud to be at the groundbreaking on April 7th, and I thank the hardworking men and women of New Hampshire 911 for the critical role they play in keeping us the safest state in the nation.”

“This modernized 911 facility, purposefully designed as a state-of-the-art communications center, will not just be a building – it will be a lifeline supporting New Hampshire’s emergency response capabilities,” said Department of Safety Commissioner Robert L. Quinn. “This monumental step forward helps ensure that when every second counts, technology, precision, and coordination work seamlessly together to save lives and keep our communities safe."

The new facility, which will be managed by the New Hampshire Department of Safety’s Division of Emergency Services and Communications, will provide state-of-the-art infrastructure to support 24/7 operations and enhance emergency response services throughout the state.

The Laconia center will serve as one of the state’s two Public Safety Answering Points (PSAP), where highly trained telecommunicators respond to all 911 calls from across New Hampshire and remain the training center for incoming 911 telecommunicators.