Mission :
Provide public service to people in a friendly, professional manner so that they appreciate the experience and can expect to be served that way again.

Vision :
To that end, we strive to be:

Externally focused on our customers;
Professional and courteous in our treatment of others;
Aggressive in our efforts to improve service delivery by using the best means available; and
Concerned about the professional growth of our co-workers.

Value :
We value honesty, courtesy, responsiveness, diversity, lifelong learning, ethical behavior, quality, cooperation, accessibility, dedication, loyalty, and excellence.

Goals :
Enhance the livability and safety of the community
Minimize the cost and increase the efficiency and effectiveness of City government
Retain and attract investment while encouraging redevelopment
Effectively and professionally communicate internally and externally
Maintain relevance of public infrastructure to meet changing public needs
Emphasize regionalism and incorporate creativity into the annual strategic planning process