Mission Statement:

The Mission of Massena Memorial Hospital is to provide quality care within a primary/acute health care environment by a professional staff in a compassionate, cost effective manner.

Vision:

Massena Memorial Hospital will become a leading quality health care provider In market share, and breadth of services in the North Country.
Be a primary source of health care educational programs and resources for the community.
Maintain and continue financial viability necessary for success now and in the future
Seek new opportunities and initiate appropriate alliances to accomplish our mission.
Promote interaction and teamwork among health care providers and consumers of health care services.
Operate with integrity to maintain the respect of our colleagues.
Be a place where patients want to come; physicians want to practice; and employees want to work.

Values:

We are committed to:

Excellence in all that we do.
Meet our community's health care needs.
Treat everyone in a fair and responsible manner.
Creativity, innovation and persistence in the continuous improvement of our work.
Respect the dignity and confidentiality of our patients...body, mind and spirit.