Mission

Our mission is to improve the health of the people and communities we serve.

As members of BJC HealthCare, we are committed to providing safe, compassionate and exceptional care.

We will:

- Create a supportive and caring environment that meets the individual needs of the patient and family
- Deliver high quality care throughout each patient’s journey
- Provide an exceptional, engaged and aligned team of physicians, staff and volunteers
- Invest in new technology and innovations to improve outcomes
- Strengthen relationships with our communities and BJC partners to deliver the best medicine

Vision

We will be the provider of choice; partnering with our patients, families and community to achieve their best health.

Philosophy of Care:

Every decision is made in the best interest of the patient and family.

Our Service Priorities and Values:

Listed in order of importance:

- Safety
- Courtesy
- Expertise
- Efficiency

Here, it really is all about you. More than a patient, you are our guest, and we are privileged to serve you. We're dedicated to making your experience here everything it should be.

We welcome you to Progress West Hospital and look forward to serving you. Our physicians, nurses, staff and volunteers are guided by our commitment to deliver extraordinary care: Safety…Courtesy…Expertise…Efficiency. More than mere words, these are our way of life, and the reason we chose health care as our profession.

At Progress West Hospital, our service culture defines our values and the attitudes and expectations of our patients and their families, employees and physicians. The service culture is a commitment to sustaining and improving upon the exceptional, compassionate, patient-centered care the organization delivers every day.

The service culture is embedded throughout the patient care-delivery model, and is further defined in our service theme, “Together We Make Progress,” our service priorities of Safety...Courtesy...Expertise...Efficiency, our service behaviors, and our guiding principles. These values govern how we make decisions and mold each interaction with our patients and their families, our co-workers, and physicians.